Telehealth Services

What is Telehealth?

Through audio and video over the internet, you can meet with your clinician remotely from your desktop, laptop, tablet, or mobile device (iOS or Android) - it's your choice!

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Telehealth allows us to connect anywhere with secure and convenient appointments that save you time and hassle. You can schedule and attend your appointments directly from a laptop or mobile device.  While the Telehealth platform we use is HIPAA compliant, it is important for you to make sure you find a private place for your session where you will not be interrupted. You should participate in telehealth therapy only while in a room or area where other people are not present and cannot overhear the conversation.  Additional information on the process for Telehealth sessions is included in our Telehealth Consent Form. 

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What equipment do I need?

To participate in Telehealth appointments from your home, you will need one of the following devices:

• Desktop computer with a webcam, speakers, a 2.5 GHz processor, and 4 GB of RAM OR

• Laptop computer with built-in webcam and speakers, a 2.5 GHz processor, and 4 GB of RAM OR

• Tablet device with built-in webcam and speakers, OR

• Smartphone with at least iOS 11 or Android 7.0

• (Note: To use a smartphone, you must first download Telehealth by SimplePractice - available for iOS or Android in the app store.)

• You will also need an internet connection that is at least 10mbps. For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10 mbps will minimize connection issues and provide the best quality.

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The day of the call

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Using a desktop or laptop computer

If you plan to use a desktop or laptop, there is nothing to download prior to your appointment. Here are the steps to join:

• Approximately 10 minutes before your appointment, you'll receive an email appointment reminder.

  • Note: If you have already consented to receiving text and/or email reminders, you will continue to receive them for Telehealth appointments as well. For new clients, make sure you have provided your email and or mobile phone number so that your therapist can enable email or text reminders.

• Click the unique link embedded in the reminder. You may have to copy and paste the link into your web browser if clicking the link does not work. Your video call screen will now open in a new tab.

• If your therapist has already joined the call, you will see your therapist's face on the screen. If your therapist has not yet joined, you will see yourself.

• You will also see the Welcome prompt. Click Play test sound to test the your camera and microphone settings.

• When you are ready, click Join Video Call. This will take you straight into the video call.

 

Tip: For information about enabling camera and microphone access, please see: How to enable camera and microphone access for Telehealth in the "Getting Started" Guide.

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Using a smartphone or tablet

 

If you plan to use a mobile device, here are the steps to join:

• Download Telehealth by SimplePractice (for iOS or Android) in the app store. Approximately 10 minutes before your appointment, you should receive an email appointment reminder. 

• Open the reminder email on your device and click the unique link. This will open the Telehealth by SimplePractice app.

• If your therapist has already joined the call, you will see your therapist's face on the screen. If your therapist has not yet joined, you will see yourself.

• When you are ready, click Join Video Call. This will take you straight into the video call.

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Note: There may be a slight delay for your therapist to join the appointment if she/he is finishing with a previous appointment. Please be patient and your therapist will join momentarily.

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If you would like to set up a Telehealth appointment, please call us at 630-206-4060.

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